Question 1

How can I get in touch with a customer advisor?

Accepted Answer

You can contact us by e-mail at contact@vendome-locations.fr.(mailto:contact@vendome-locations.fr) We will soon have a telephone line as well.

Question 2

Can we organise a test of the equipment before ordering?

Accepted Answer

Yes, this is part of our service. However, you will be charged for rental and delivery. However, if the order is finalized, we will deduct the rental amount from this service.

Question 3

Do you have insurance in case of damage or loss?

Accepted Answer

We can offer you an insurance policy that will cover 50% of the damage or loss. Moreover, if you take out this insurance, you won't have to leave a deposit. If you are interested in our insurance, don't hesitate to ask for it when you draw up your quotation.

Question 4

Do you customize?

Accepted Answer

Yes, all our rentals are customizable. You can make your request on the website using the customization form.

Question 5

Can we create a custom theme, other than those proposed on the site?

Accepted Answer

Customization is part of our service, and we'll be delighted to produce the theme you want for your event. You can submit your request on the site using our customization form.

Question 6

How long does it take to respond to a quote request?

Accepted Answer

We make everything possible to respond to your request for a quote as quickly as possible. You can usually expect a first quote within 24 hours.

Question 7

Can I buy back the furniture at the end of the lease?

Accepted Answer

Unfortunately, Vendôme Locations only offers rental properties.

Question 8

Can I order by phone?

Accepted Answer

Yes, you can place your order by telephone on + 33 (0)1 40 81 05 20.

Question 9

What should I do if I have a technical problem with my order?

Accepted Answer

If you encounter a technical problem with your order, please do not hesitate to contact our customer service team, who will find a solution as soon as possible.

Question 10

Where can I find the summary of my order?

Accepted Answer

You can find a summary of your order on your quote or, if you have an account with Vendôme Location, in the "My orders" section of your profile.

+ 33 (0)1 42 15 04 69
FR / ENG - 7/7 - 06:00 / 20:00

FAQ