
Customer service and general terms and conditions
Customer service
We are a furniture and tableware rental company, for use in events.
RATES
For services: prices are exclusive of taxes, transport and insurance, and exclude set-up, assembly and dismantling, for the duration of use specified in the quote, in accordance with the current price list. Any use beyond this period will be subject to special agreements and additional invoicing. The date and time of return of the equipment are imperative and any delay will be invoiced according to the current rates.
ORDER
All orders must be placed in writing and accompanied by a deposit, unless otherwise agreed and subject to the availability of the equipment at the time the order is received.
The benefit of the order is personal to the customer and cannot be transferred without the agreement of Vendome Locations.
The order confirmation must reach us before the date specified on the quotation. Any order, modification or confirmation received after this date will be subject to a special service involving additional invoicing.
TOTAL OR PARTIAL CANCELLATION
Total or partial cancellation of an order will be invoiced at a rate equivalent to at least half the amount of the cancelled order, but never less than the costs already incurred at the time of cancellation.
If cancellation occurs less than 72 hours before the rental, sale or service, the cancelled part of the order will be due and billed in full.
TRANSPORT
Delivery and pick-up charges will be applied in accordance with current rates.
Any handling not included in the initial quote and any waiting time will be invoiced separately. See all about our delivery services here.
GUARANTEE
For all orders, a guarantee amount is requested from the customer, which will only be refunded after the equipment has been checked and invoices have been cashed, unless otherwise agreed.
DELIVERY AND RETURN OF RENTED EQUIPMENT
The customer must be present at the time of delivery and return of the rented equipment, and acknowledges receiving the equipment in good condition, fit for use and in compliance with current health and safety standards.
The customer undertakes to return the rented equipment, sorted by category, and packaged in its original protections, bins and carts.
A joint inventory will be carried out when the rented equipment is made available and when it is returned. The customer must be present to sign the inventory.
In the absence of a signature, no dispute will be accepted and only the Vendome Locations inventory will be deemed authentic.
The equipment will only be considered as returned after having been the object of a contradictory inventory or, in the event of refusal by the client, of an inventory by Vendome Locations alone.
USE - REPAIR - NON-RETURN
The customer undertakes to use the rented equipment in accordance with its usual purpose and not to do anything or allow anything to be done that could damage it. In particular, he will supply the electrical installation with the necessary power in compliance with current regulations.
The customer certifies that he is fit to use the rented equipment, either himself or through the intermediary of duly qualified authorized persons. No modifications or alterations may be made to the leased equipment.
Throughout the rental period, the customer is responsible for maintaining the leased equipment and protecting it against any damage, vandalism, overloading, bad weather, rain, wind, snow, frost, etc. The client is not entitled to any compensation in the event of interruption in the operation of the rented equipment. Damaged or non-returned equipment will be invoiced to the client at its replacement value, plus an indemnity to cover the unavailability of the equipment.
INVOICES
An invoice is drawn up and issued either on delivery or after completion of the service, including return and inspection of the equipment.
Invoices are made out to the order of the client, and the beneficiary cannot be modified without the prior agreement of the service provider.
PAYMENT
Unless otherwise agreed, payments will be made in euros and on the settlement date indicated on the invoice.
In the event of deferred payment or payment by instalments, payment in the sense of the present article does not consist of the mere delivery of a bill of exchange or cheque implying an obligation to pay, but rather its actual cashing on the agreed due date.
In the event of late payment, Vendome Locations may suspend all services in progress without prejudice to any other course of action.
Any sum not paid by the due date shown on the invoice shall give rise to the application of late payment penalties set out in the special conditions.
Vendome Locations reserves the right to offset outstanding invoices against sums in its possession, of any nature whatsoever, paid by the customer.
Unless otherwise specifically agreed, Vendome Locations does not intend to grant any discount for early payment.
Vendome Locations reserves the right, at any time, depending on the risks incurred, to set a ceiling on each customer's overdraft and to require certain payment deadlines or certain guarantees.
This will notably be the case if a change in the customer's capacity, in his professional activity, or if an assignment, rental, pledging or contribution of his business has an unfavourable effect on the customer's credit.
RETENTION OF TITLE
The equipment sold remains the entire property of Vendome Locations until full payment of the price, principal and interest, and is enforceable against the creditors in the event of insolvency proceedings.
JURISDICTION
In the event of a dispute, the Vendome Locations head office shall have sole jurisdiction.
This clause shall apply even in the event of summary proceedings, incidental claims, multiple defendants or warranty claims.
SPECIFIC PAYMENT CLAUSE
Failure to pay the invoice(s) by the due date will result in :
- late payment penalties calculated on the basis of the interest rate applied by the European Central Bank to its refinancing operation, plus 10 points, on all outstanding sums ;
- the cost of legal action;
- a penalty clause equal to 15% of the sums due;
- a flat-rate indemnity for collection costs of 40 Euros in accordance with the provisions of art. L 441-3 and L 441-6 of the French Commercial Code.
Payment options
- Credit/debit cards by stripe
- Bank transfer
- Offline payments